Help & FAQ

How check-ins work

A check-in is a quick daily moment to mark how you showed up, whether you finished a workout, scheduled one, are still trying to fit it in, took an honest rest day, or missed the day. You can also note your mood, energy, and a short reflection.

Check-ins take less than a minute. They build the gentle picture of your week so you can see your patterns without judgment.

What counts as keeping a promise

Keeping a promise isn't only about completing a workout. It's about showing up for yourself, that includes resting on purpose, adapting when life gets loud, and being honest when you didn't make it happen.

Workouts, scheduled sessions, intentional rest days, and even a thoughtful reflection after a missed day all count as honoring the promise you made to yourself.

How workouts work

Browse the Move library and pick a session that fits your time and energy today. Press start when you begin, and mark it complete when you finish. We never lock you into a rigid program, the right workout is the one you'll actually do.

Completed workouts feed into your check-ins, your streaks, and the milestones the community gets to celebrate with you.

What happens if I miss a day

Nothing punitive. A missed day is just information. You'll be invited to a short reflection: what got in the way, and one small promise for tomorrow. That's it.

Her Promise is built on the idea that consistency comes from kindness, not shame. Streaks are encouragement, not a debt you owe.

How accountability works

Accountability here is two-sided: a gentle weekly intention you set for yourself, and an optional community feed where milestones can be shared with just your first name.

You decide what's shared. You can keep everything private, be asked before each share, or auto-share milestones, and you can change your mind any time in settings.

Data & privacy

Your reflections, check-ins, and coach conversations are yours. They're encrypted in transit and at rest, and protected so only you can see your private records.

We don't sell your personal information. For full details, read our privacy policy.

How to cancel or manage my account

You can update your profile, reminder channels, and sharing preferences any time from Settings inside the app.

To delete your account or export your data, email hello@herpromise.app and we'll take care of it within a few business days.

How to contact support

We'd love to hear from you, questions, feedback, or a hard day you want a human to read. Email hello@herpromise.app or use our contact form. A real person responds.